Semper letteris mandate

I am angry pissed off, so I sent this:

Still no word from them, then again, it doesn’t surprise me.  Useless fucks.

                                                                                                        

    15 September 2008

 

Spectramed

4 Osborne Lane

Bedfordview

2007

 

Dear Natasha,

 

Our telephonic discussion earlier this morning refers:

 

I, HappyTheClam, ID no: YEAH LIKE I WOULD PUBLISH IT HERE, hereby cancel my medical aid cover with immediate effect.  I would also greatly appreciate if you could refund me the amount that I had to pay for the farce ‘of being on a medical aid and being covered for PMB’s’.  Since I was only on the medical aid for 15 hellish days, I am hoping that this will not be a problem, but after my experience with the in-effiency of your service, experience triumphs over hope and I am quite certain that this, just like everything else surrounding Spectramed, will be yet another nightmare.

 

The reason for cancelling is that I have never in my life been lied to or ignored or treated as badly by any service provider that I have worked with, Spectramed is the WORST.  I was assured that I was covered during my waiting period for PMB’s, apparently, that was a farce, as was the initial assurance that since I moved from one medical aid directly onto another, there would PROBABLY be no waiting period and all PMB’s will be immediately covered.

 

One of my dependants had to be admitted to hospital for Diabetes Mellitus 1, upon arrival at the hospital, we were told that Spectramed refuses to authorize the admission.  I then had to contact the broker, which referred me back to Spectramed, who referred me to MSO who then referred me back to Spectramed.  In total I have spent over R 500.00 in phone calls to your offices, MSO and Mediscor, also to try and get my medication, which was ‘covered’ by you.  After the pharmacy and I both got confirmation that my bipolar and blood pressure medication was covered, lo and behold, the system refused to pay for my medication.  At this point the incompetence and false information did not surprise me any more.

 

Out of desperation I even contacted Chris Sykers office.  That was also a waste of MORE money on a call that had no effect.  The lady at his office told me she would follow up and get back to me.  This was last week Thursday (11 September 2008), I am still waiting for any sort of response.

 

As for 90% of Spectramed members being happy with your service, I don’t know where you got that statistic from, but I can only imagine that it was another farce or falsely made up statistic as my experience with this medical aid has been a total nightmare and I would strongly discourage anyone from ever joining or considering Spectramed as an option.  I fully disclosed all information on my application and expected, as your adverts on the radio say, good service.  I got exactly the opposite.

 

HappyTheClam

Yawn, so waiting fro 8 am to call them, again.  If nothing yet, I will just have to call at 3pm – again – as I’ve been doing for the last three days.

In terrorem